Privacy Policy

Privacy Policy

Terrene House ("we", "us", "our") operates this store. This policy explains what information we collect when you use it, why we collect it, and what we will never do with it. By using this store or placing an order, you agree to this policy.

Information we collect

When you browse or buy from us, we collect:

• Order and contact information: your name, shipping address, email address, and phone number, used to process and deliver your order and to keep you updated about it.
• Payment information: handled entirely by Shopify and its payment partners. We never see or store your card, UPI, or bank details on our systems.
• Device and usage information: standard analytics such as your browser, device, the pages you visit, and how you reached our store, collected through cookies to help us understand and improve the site.

How we use your information

We use the information we collect to:

• Process, fulfil, and deliver your orders.
• Send order confirmations, dispatch updates, and tracking details.
• Respond to your questions and support requests.
• Send occasional emails about new formulations, restocks, and plant care, but only if you have chosen to subscribe. Every such email includes a one-click unsubscribe link.
• Understand how the store is used and improve it, using aggregated, anonymised data.

What we will never do

• We will never sell, rent, or trade your personal information to anyone.
• We will never send you marketing messages without your consent.
• We will never store your payment credentials on our own systems.

Who we share information with

We share information only with the services needed to run the store and complete your order: Shopify, which powers our store and checkout; our courier and logistics partners, to deliver your order; and our payment processors, to collect payment. Each of these handles your data under its own privacy and security obligations. We may also disclose information if required to do so by law.

Cookies

This store uses cookies. Some are essential, your cart cannot function without them. Others are analytics cookies that help us measure traffic and improve the experience. You can clear or block cookies through your browser settings, but please note the store may not work correctly without the essential ones.

Data retention

We keep your order information for as long as needed to fulfil your order, provide support, and meet our legal, tax, and accounting obligations. After that, it is deleted or anonymised.

Your rights

You can ask us to:

• Send you a copy of the personal information we hold about you.
• Correct any information that is wrong or out of date.
• Delete your personal information, where we are not required to keep it by law.
• Stop sending you marketing emails, at any time.

To make any of these requests, email support@terrenehouse.com and we will respond within 30 days.

Children

This store is not intended for use by anyone under 18, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The latest version always appears on this page, with the updated date shown at the top.

Contact

For any privacy question or request, write to support@terrenehouse.com. Terrene House, Bengaluru, Karnataka, India.